Privacy Policy

Effective September 23, 2026

This policy explains how TranApp handles information submitted through this website and how the team receives inquiry notifications. TranApp is a transportation operations platform offered in Massachusetts. Customer deployments and integrations may involve additional data practices described in their agreements.

Information we collect

When you submit the contact form, we collect your name, email address, message, and any company name, phone number, or inquiry topic you provide. We also record when the inquiry was submitted. The website provider may process technical information such as IP address, browser details, and request logs to operate and secure the site. Please do not include passenger, medical, or other sensitive information in the inquiry form.

How we use information

We use inquiries to respond to questions about TranApp, discuss integrations or custom work, and maintain a record of communications. Form submissions are saved in the site's database. A notification containing the information you entered is sent to the TranApp team's Telegram chat. We record whether the notification was sent or failed. We do not sell inquiry information or use it for unrelated advertising.

Service providers and sharing

Our website hosting and database provider processes information needed to operate the site. Telegram processes the inquiry notification delivered to the team's chat, under Telegram's own terms and privacy policy. These providers receive information needed to perform their services. We may disclose information when required by law or to protect the site and its users. We do not otherwise share inquiry details with third parties for their own marketing.

Retention and security

Inquiry records remain in the site database until they are no longer needed for the purposes above or we delete them in response to a valid request. Copies in Telegram and operational logs may follow the retention settings of the relevant service. We use access controls for the site and keep the Telegram bot token in protected server settings. No online service can guarantee absolute security.

Your choices

You can contact us to request access to, correction of, or deletion of an inquiry you submitted, subject to applicable requirements.

Children

This business website is not intended for children, and we do not knowingly solicit their personal information through the form.

Changes and contact

We may update this policy as the site changes. The effective date above will be updated when we publish a revision. For privacy questions or requests, use the contact form.